Laws and Regulations
ARS 36-144 Client Disclosure Law

On March 1, 2015  the Arizona Legislature approved the ARS 36-144 Client Disclosure Law. Governor Ducey signed the bill and it became effective on July 15, 2015. All AZNHA members abide by Arizona state laws for providing home care services. As such, and in accordance with ARS 36-144 , it is state law that a business entity providing in-home care services in Arizona shall, on an annual basis, disclose to each of its home care service clients at least all of the following information:

  • Whether criminal background checks have been performed on the employees or contractors who provide home care services and the entity’s policy on sending employees or contractors who have a criminal history to a client’s home.
  • The name and position of the person who is responsible for the day-to-day management of the employees and contractors, for the hiring and firing of employees and for the termination of contracts.
  • A description of any required training for employees or contractors who provide home care services and whether the training includes first aid and cardiopulmonary resuscitation.
  • A description of the home care services the entity provides and the cost of each service.
  • A description of the entity’s home care services agreements and how an agreement may be terminated.

A person or agency who violates this Arizona law is guilty of a class 3 misdemeanor for each violation. In the instance of a continuing violation, each day constitutes a separate offense. All Arizona class 3 misdemeanor offenses carry a maximum charge of up to $500, and/or a maximum 30 days in jail.

If a client or their family believes they have been wronged by a non-medical in-home care agency caregiver, they should contact the Arizona Attorney General’s office and file a complaint.

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in-home care?

AZNHA Consumer Complaints

The Association has a Consumer Complaint Process available to consumers. If you have a complaint about an in-home care provider in Arizona, AZNHA may be able to help. Find out how we might be able to help you.

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